Grievance Complaints

Citation

TJC APR.09.01.01

The hospital notifies the public it serves about how to contact its hospital management and J...

The hospital must inform the public how to contact hospital management and The Joint Commission to report concerns regarding patient safety and quality of care.

Citation

TJC LD.11.01.01

The governing body is ultimately accountable for the safety and quality of care, treatment, a...

The governing body is responsible for the hospital's legal conduct, medical staff oversight, grievance processes, and quality assessment programs.

Citation

TJC MS.20.01.01

Physicians or other licensed practitioners who are responsible for the care, treatment, and s...

The originating hospital must credential and privilege telemedicine practitioners or include specified safeguards when relying on distant-site credentialing and privileging decisions.

Citation

TJC RI.14.01.01

The patient and their family have the right to have grievances reviewed by the hospital.

Establishes the patient's and family's right to have grievances reviewed by the hospital, including required grievance resolution policies, time frames, and written notice of decisions.