Service Availability

Citation

TJC LD.13.03.01

The hospital provides services that meet patient needs.

The hospital must provide services that meet patient needs, including nursing, emergency, laboratory, and surgical care.

Citation

TJC MS.16.01.03

The management and coordination of each patient’s care, treatment, and services is the respon...

Addresses admission recommendations, continuous physician availability, and practitioner responsibility for Medicare patient care within privileges and licensure.

Citation

TJC MS.20.01.03

For originating and distant sites:

Medical staffs at originating and distant sites recommend which clinical services are appropriately delivered through a telemedicine link and ensure offered services align with accepted quality standards.

Citation

TJC NPG.01.03.01

The hospital manages the flow of patients throughout the hospital.

The hospital measures, sets goals, reviews results, and takes leadership action to manage patient flow, bed availability, throughput, support services, and emergency department boarding.

Citation

TJC NPG.01.05.03

Resuscitative services are available throughout the hospital.

The hospital provides resuscitative services under standards and policies, makes equipment available for the population served, and trains involved staff.

Citation

TJC NPG.03.02.06

The hospital has a plan for managing resources and assets during an emergency or disaster inc...

The standard addresses written planning for managing resources and assets during emergencies, including evaluation of up to 96 hours of hospital self-sufficiency.

Citation

TJC NPG.03.03.01

The hospital has a disaster recovery plan.

The hospital maintains a written disaster recovery plan addressing damage assessments, restoration of critical systems and essential services, return to operations, and family reunification coordination.

Citation

TJC NPG.12.02.01

The nurse executive directs the implementation of a nurse staffing plan(s).

Requires the nurse executive to direct nurse staffing, ensure 24/7 registered nurse coverage, and establish policies for outpatient department staffing.

Citation

TJC PC.11.02.07

The hospital assesses the patient’s communication needs.

Requires the hospital to identify each patient's oral and written communication needs, including preferred language and any needed aids or interpreters.